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Describe the problem, not the solution.

The most useful first message tells us what is not behaving as expected, what you have already measured, and what a good outcome would look like. We will tell you plainly whether it is ours to take.

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What is not behaving as expected?

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Email: [email protected]
Phone: +1 832 317 0631
Location: Austin, Texas · 30.27°N 97.74°W
Hours: Weekdays, Central Time
Response: Within two business days

For anything time-sensitive, call. For anything with a waveform attached, email — bring the capture and the probe settings you used.

Fig. 07 Caustic field Refraction through hand-blown glass

Bring the measurement, not the conclusion.

We would rather start from a messy capture than a clean theory. The capture is where the problem actually lives.